First comment from this forum :
"We just returned from Ireland and were really disappointed in the lack of customer service we received. We rented a car in Belfast from Dan Dooley Car Hire, we travelled around and returned it to thier Dublin office. The car had many scratches and dents to both rear sides and the bumper. This was documented. I noted that the rear passenger brake was rubbing and likely needed the shoe replaced. We returned the next day to see if there was another car available for a couple of days, we were told to return at the end of the day. We did so and were handed a bill for brake replacement and told that we had driven with the handbrake on. The car was an automatic, I never use a handbrake on our automatic, whether it was engaged or not, I never saw a light to indicate it was. After a long and pointless and stressful discussion we paid the bill $521 ! We were handed a copy of the bill and left. We checked the bill later and discovered that we were also billed for two new tires and as one brake shoe. We called the next day only to be told that that was the bill and that was that! We returned to Canada and I called their office in Limrick and sent the bill to them, but again was told that's just the way it is. In over 20 yrs of cars and many times I've replaced brakes, I have never had to replace tires also. I truly feel that the tires were well worn when we got the car as it was far from being in perfect condition. Very very disappointing and I would not recommend this company to anyone."
see this forum at : http://www.dochara.com/ask/article344.htm
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